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Getting started
Goal
Sign in to Lyt-ning for the first time, reach the dashboard for your store, and know where to go next to start real work.
Where this happens
- In the back office (Core App): sign in at the browser.
- On the till (Retail POS App or Restaurant POS App): PIN sign-in at the counter.
You are new to Lyt-ning and need to open the app and complete first-day setup for your store. This section walks you through your first login, the dashboard you see after login, and where to go when you are ready to start real work.
What you will do
- Sign in for the first time
- Understand the dashboard
- Working offline — what the till can and cannot do when the internet drops, and how to recover
- Choose the workflow for your industry
- Move on to daily work
Before you begin
- Your supervisor has added your store to Lyt-ning and given you a sign-in name and password.
- You have a device (computer, tablet, or terminal) that can open Lyt-ning in a browser.
- Your device is on the same network as your store's Lyt-ning server, or you have a working internet link if you sign in online.
If any of those three is missing, ask your supervisor before continuing.
What you should see when you finish this section
- You can sign in and reach the dashboard for your role.
- You know which sidebar items you will use most often.
- You know where to go for the rest of the work you do every day.
Edge cases
- Sign-in screen does not load. Check the network cable or Wi-Fi. If Lyt-ning still will not open, ask your supervisor to confirm the server is running.
- "Login disabled" message on your store. Your store subscription may need to be renewed. Ask your supervisor or contact Support.
- You forgot your password. Use the Reset Password link on the sign-in screen, or ask your supervisor to reset it from the staff page.